Common problem
运 输 相 关 / Transport related
What should I do if the goods contain sensitive items but are shipped through general cargo channels?
A：If it is found in customs declaration that sensitive items are shipped using general cargo channels, it may cause delays, random inspections, forfeiture and other issues during customs declaration. If the package is returned, you need to pay the freight for the second shipment and transfer it to sensitive channels, and the first freight will be considered forfeiture.
Can I check China express information in the order list?
A：At present, our system only supports our company's waybill query. You can check the logistics status of the goods in our company through the China express tracking number. If you want to check the China express information, please download other query software by yourself.
Why is my shipment on hold/delayed?
A：In the process of transportation, it may be shelved or delayed due to the shortage of airline flight space, the shortage of shipping company space, and the shortage of global freight capacity resources.
账 单 相 关 / Bill related
Why does the actual shipping cost differ from the estimate?
A：When you send the goods to the SKYCARGOLTD China branch, the bill issued by SKYCARGOLTD is an estimated cost bill, and the actual cost bill is subject to the arrival at the destination pick-up point. The reason is that during the transportation process may be due to the airline flight class and shipping company class All the transportation conditions such as the shortage and the shortage of global freight transportation resources have caused the increase in transportation costs and the adjustment of tariffs by the local government and customs. If you have any questions about this, please contact us. Why does the actual shipping cost differ from the estimate?
Why do I need to pay after changing the channel?
A：If sensitive goods are shipped using general cargo channels, it may cause inspections to fail to clear customs and deliver goods. Users may delay receiving goods or need to repay channel fees for sensitive goods before they can ship.
Why does the exchange rate when I ship is different from the exchange rate when I actually pay?
A：Due to exchange rate fluctuations, our settlement will be based on the latest exchange rate. The exchange rate quoted at that time is for reference only.
付 款 相 关 / Payment related
What payment methods are supported?
A：We pay for online payment and offline payment (bank transfer/cash) Online payment methods: VISA/Master/WeChat Pay/Ali Pay, bank transfer.
Refund instructions
A：Please contact customer service.
How do I know that my credit card information is safe when I pay online?
A：SKYCARGOLTD uses HTTPS, a network standard communication protocol. It uses SSL (SSL), an industry standard encryption technology, to protect your credit or debit card information during network transfers. At the same time, our payment platform has also been certified to comply with the industry standard for payment card and data security (PCI-DSS).
售 后 服 务 / After-sales service
What should I do if the goods are damaged?
A：Please check the goods carefully when you sign for receipt, or entrust us to carry out unpacking inspection before shipping. We are not responsible for leaving without checking carefully when signing.
What should I do if the goods are missing after signing for the goods?
A：If the goods are found to be missing after the receipt of the goods, please contact customer service.